Office Essentials Resources

Writing Techniques

http://www.youtube.com/watch?v=iobYihZ4FvQ&feature=related

Business Writing

The Cover Letter

http://www.youtube.com/watch?v=gYZYX63MaKA&feature=related

19 Rules of Email Etiquette

http://www.youtube.com/watch?v=mt3QX9Ah810&feature=related

How to Write an Office Memo

http://www.youtube.com/watch?v=Ex416ln46fs

Memo Writing Tutorial

http://www.youtube.com/watch?v=MmblkD_PaYU&feature=related

How to Write the Basic Business Letter

http://www.youtube.com/watch?v=I2txr6OY5dY

How to Write a Business Proposal

http://www.youtube.com/watch?v=oA2VUdsSGNc&feature=related

Online Search Skills

Web Search Strategies in Plain English (Video)

http://www.youtube.com/watch?v=B8aYoVpdz8o

Boolean Searching Tutorial

Advanced Web Searching

http://www.youtube.com/watch?v=eFj3LUrptzA&feature=related

Twitter Search

Searching Blogs

http://www.blogsearch.com/

Managing Telephone Calls Effectively

http://sbinfocanada.about.com/cs/timemanagement/a/telephonetips2.htm

http://womeninbusiness.about.com/od/managingbusyworkphones/a/busy-phone-tips.htm

Strategic Resumes

From Microsoft:

Resume Writing Tips

http://blogs.office.com/b/office-education/archive/2011/02/07/do-you-love-job-offers-resume-tips-that-get-you-there.aspx

Resumes for Recruiters vs. Resumes for Employers

http://office.microsoft.com/en-us/word-help/resumes-for-recruiters-vs-resumes-for-employers-a-question-of-length-HA001207365.aspx?CTT=1

Resume Design Tip: Using Bullets in Lists

http://office.microsoft.com/en-us/word-help/six-steps-to-developing-a-great-resume-HA001207364.aspx?CTT=1

Keep Cover Letters With Resumes: Using Section Breaks

http://office.microsoft.com/en-us/word-help/keep-cover-letters-with-your-resume-in-word-HA001034908.aspx?CTT=1

Using Keywords in your Resume

http://office.microsoft.com/en-us/word-help/demystifying-keywords-how-and-why-to-maximize-keyword-density-on-your-resume-HA010167313.aspx?CTT=1

From Monster.ca

Customer Service – Calming Customers

Customer Service – Handling Complaints

http://www.youtube.com/watch?v=4LhutWh0iA4

Handling Complaints and Irate Customers

http://www.youtube.com/watch?v=acAmHJfikNM

The Psychology of Customer Anger

http://www.youtube.com/watch?feature=endscreen&NR=1&v=LwYJkKQUzEw

Handling Difficult Customers (Slide Presentation)

http://www.slideshare.net/imorsy/handling-difficult-customers-1649289

Dealing with Difficult Customers (Article)

http://www.steppingstones.ca/artman/publish/article_5.shtml

Providing Quality Customer Service

http://sbinfocanada.about.com/od/customerservice/a/custservrules.htm

http://sbinfocanada.about.com/od/customerservice/a/customerservicehowtohelp.htm

Keys to Customer Service Quality (15 parts)

Introducing Word 2010

Word 2010 Microsoft Tutorials – YouTube

http://www.youtube.com/results?search_query=Word+2010+tutorials&oq=Word+2010+tutorials&aq=f&aqi=g1g-m2&aql=&gs_sm=3&gs_upl=95l3665l0l4490l13l13l0l0l0l0l147l1241l10.3l13l0

Creating Your First Document Pt. 1

http://office.microsoft.com/en-us/word-help/create-your-first-word-document-i-RZ101790574.aspx

Creating Your First Document Pt. 2

http://office.microsoft.com/en-us/word-help/overview-RZ101806168.aspx?section=1

Create Visually Compelling Documents

http://office.microsoft.com/en-us/word-help/create-visually-compelling-documents-in-word-2010-RZ101888976.aspx

Using the Navigation Pane in Word

http://office.microsoft.com/en-us/word-help/use-the-navigation-pane-to-search-and-move-around-in-your-document-RZ101829243.aspx

Protecting Your Files in Word

http://office.microsoft.com/en-us/word-help/office-2010-security-protecting-your-files-RZ101665538.aspx

Microsoft Office Videos

http://office.microsoft.com/en-us/office-video-FX102493438.aspx?CTT=97

Using Email

Instructions on Organizing the Hotmail Inbox

http://explore.live.com/hotmail-organize-your-inbox?T1=t7&form=HMEMCNA&publ=WLCRMIB&crea=STND_CIMS017710_Windows+%2b+WL_EN-CA_120x60_171356

Sweep Away Clutter

http://explore.live.com/hotmail-organize-your-inbox?T1=t2&form=HMEMCNA&publ=WLCRMIB&crea=STND_CIMS017710_Windows+%25252b+WL_EN-CA_120x60_171356

What’s New in SkyDrive

http://explore.live.com/skydrive-whats-new

Using the Hotmail Calendar

http://explore.live.com/windows-live-calendar?form=HMEMCNA&publ=WLCRMIB&crea=STND_CIMS017710_Windows+%2b+WL_EN-CA_120x60_197519

Telephone Courtesy and Customer Service

Customer Service
Guidelines (Slide Presentation)

http://www.slideshare.net/imorsy/telephone-courtesy-guidelines

Telephone
Etiquette (Slide Presentation)

http://www.slideshare.net/sudhasree/Telephone-Etiquette-798347

6 Rules of
Customer Service (5 min)

http://www.youtube.com/watch?v=KcYLSEMrugk

How to Improve
Customer Service (5 min)

http://www.youtube.com/watch?v=KcYLSEMrugk

Example of Good
Customer Service (5 min)

http://www.youtube.com/watch?v=NnSbkElh3gU&feature=related

Consensus Building

Group Decision Making that Works

http://www.youtube.com/watch?v=2AXOSQT5yVQ&feature=related

Setting SMART Goals

http://www.youtube.com/watch?v=vKMrWsjUOZQ&feature=related

Time Management

3 Cool Goal-Setting Techniques

3 Techniques to Beat Procrastination

http://www.youtube.com/watch?v=VA8D1cGW5Qk&feature=relmfu

2 Secrets to Success: Focus and
Consistency

http://www.youtube.com/watch?feature=endscreen&v=AXs6BgN63Oc&NR=1

Another Look at Procrastination

http://www.youtube.com/watch?v=HSEf5pkGLBE&feature=related

Defensive Scheduling

http://www.youtube.com/watch?v=rBlMyuuZaGc&feature=relmfu

Stress Management

Introduction

http://www.youtube.com/watch?v=riMjXuJ390U

http://www.youtube.com/watch?v=86mBsnD58x8&feature=channel

Work Stress Management

http://www.youtube.com/watch?v=7oQWsjNNSR4

Top 2 stress relief exercises

http://www.youtube.com/watch?v=ZtNaLt4PZf8

Neck and Shoulder Exercises

http://www.youtube.com/watch?v=x6z6KLPR308&feature=related

http://www.youtube.com/watch?v=jsQIpiKx2f8&feature=related

Computer and Desk Stretches

http://www.youtube.com/watch?v=Uts1tLOfDfo&feature=fvwp&NR=1

http://www.youtube.com/watch?v=4Y32PsrlxsA

http://www.youtube.com/watch?v=SxncQfgGfQc&feature=channel

Building a Professional Attitude

http://www.youtube.com/watch?v=cRMogDrHnMQ&feature=related

http://www.youtube.com/watch?v=LBpVZ5hPFRs&feature=related

http://www.youtube.com/watch?v=sguGbsnCC8I

Managing the Workspace

Ergonomic Basics

http://www.youtube.com/watch?v=wOrMN3oY5uY&feature=related

Managing your filing system

http://www.youtube.com/watch?v=ItSighEKfiw&feature=related

Writing a To-Do List

http://www.youtube.com/watch?v=fjjKuoeYP5A&feature=related

Avoiding the Busy Trap

http://www.youtube.com/watch?v=LsHwe7qqQrs&feature=channel

Avoiding Distractions with Time
Blocking

http://www.youtube.com/watch?v=okqaNJiz2zQ&feature=relmfu

Stop Multi-Tasking and Focus on One
Thing

http://www.youtube.com/watch?v=MJuXV6AD93s&feature=relmfu

Getting Around the Desktop

http://windows.microsoft.com/en-US/windows7/help/videos/getting-around-the-desktop

Finding your Files

http://windows.microsoft.com/en-US/windows7/help/videos/finding-your-files

Personalizing your PC

http://windows.microsoft.com/en-US/windows7/help/videos/personalizing-your-pc

Printing Using Windows 7

http://windows.microsoft.com/en-US/windows7/help/videos/printing-options

Changing Windows Settings

http://windows.microsoft.com/en-US/windows7/help/videos/changing-windows-settings

Introducing Internet Explorer 9

http://windows.microsoft.com/en-US/internet-explorer/products/ie-9/videos

Using Email and
the Internet

http://windows.microsoft.com/en-US/windows7/help/videos/using-email-and-the-internet

MS Office Training
(Downloads)

http://office.microsoft.com/en-us/powerpoint-help/download-office-2010-training-HA101901726.aspx

Download Office
2010

http://www7.buyoffice.microsoft.com/can/default.aspx?cache=-2122494588&WT.mc_id=ODC_ENUS_GenTry_Control&culture=en-CA

resources